Privacy Policy
Last Updated: October 19, 2026
At Laser One Clinic, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website, contact us, book an appointment, or use our services.
1. Who We Are
Laser One Clinic is an aesthetic and medical clinic operating in Dubai, United Arab Emirates.
Website: laser1clinic.com
Our Locations:
Business Bay: Single Business Tower, Office 101, Business Bay, Dubai, UAE.
Wasl Vita Mall: Unit 10, Ground Floor, Wasl Vita Mall, Al Wasl Road, Jumeirah 1, Dubai, UAE.
Email: info@laser1clinic.com
Phone / WhatsApp: +971 52 776 3627
2. Information We Collect
2.1 Personal Information
- Full name
- Email address
- Phone number
- Preferred appointment date and time
- Information submitted through contact or booking forms
- Messages and enquiries sent through WhatsApp or other communication channels
2.2 Medical and Health Information
When necessary to provide medical or aesthetic services, we may collect:
- Relevant medical history
- Allergies and medical conditions
- Treatment preferences and concerns
- Information about previous treatments
- Treatment records and consultation notes
- Before-and-after photographs, where applicable
Medical information is handled with additional confidentiality and security safeguards in accordance with applicable UAE healthcare regulations.
2.3 Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Website interactions
- Referral sources
- Cookies and similar technologies
3. How We Use Your Information
We may use personal information for the following purposes:
- Appointment Management: To process booking requests, confirm appointments, send reminders, and communicate changes to scheduled visits.
- Providing Medical and Aesthetic Services: To assess treatment suitability, provide consultations, maintain appropriate patient records, and deliver requested services.
- Customer Support: To respond to questions, enquiries, complaints, and requests submitted through our website, telephone, email, or WhatsApp.
- Website Improvement: To analyse website performance, identify technical issues, and improve the user experience.
- Marketing Communications: Where permitted by applicable law, and with consent where required, we may send information about clinic services, promotions, special offers, or updates.
- Legal and Regulatory Compliance: To comply with applicable UAE laws, healthcare regulations, professional obligations, and lawful requests from competent authorities.
You may opt out of marketing communications at any time.
4. Legal Basis for Processing Personal Data
We process personal information only where there is an appropriate legal basis under applicable law.
Depending on the circumstances, this may include:
- Your consent
- The need to respond to your request or provide a requested service
- Compliance with legal or regulatory obligations
- Legitimate interests, where permitted by applicable law
- Medical diagnosis, treatment, healthcare administration, or other healthcare-related purposes authorised by applicable legislation
Where consent is required, you may withdraw it at any time, subject to applicable legal requirements. Withdrawal of consent does not affect processing that was lawful before withdrawal.
5. Medical Information and Confidentiality
We recognise that medical and health-related information requires particular care.
Any medical information collected in connection with consultations or treatments is intended to be accessed only by authorised personnel who require it for legitimate professional purposes.
We implement appropriate organisational and technical safeguards to protect patient information.
Medical records may be retained where required by UAE healthcare laws and regulations, even if a patient requests deletion of other personal information.
We do not publish patient medical information or treatment photographs for promotional purposes without appropriate authorisation.
6. Appointment Booking and WhatsApp Communication
Our website may provide options to contact or book appointments through WhatsApp, telephone, email, or online forms.
When you contact us through WhatsApp, the information you share may be processed by WhatsApp and its service providers under their own privacy policies.
We recommend avoiding the transmission of highly sensitive medical information through general messaging services unless specifically requested through an appropriate channel.
Information provided during booking may be used to manage appointments and communicate with you about your visit.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and support marketing activities.
Cookies are small text files stored on your device when you visit a website.
Depending on the technologies enabled on our website, cookies may include:
- Essential Cookies: Required for the website to function correctly.
- Analytics Cookies: Used to understand visitor behaviour, website traffic, and performance.
- Functional Cookies: Used to remember preferences and improve the browsing experience.
- Marketing Cookies: May be used to measure advertising performance and deliver relevant advertisements where applicable.
You can manage cookies through your browser settings and, where available, our website’s cookie consent controls.
Disabling certain cookies may affect website functionality.
8. Third-Party Services
We may use third-party service providers to support website operations and communications.
Depending on the services enabled, these may include:
- Website hosting providers
- Website analytics services
- Appointment booking systems
- Email communication providers
- WhatsApp messaging services
- Website security and performance services
- Advertising and marketing platforms
These providers may process personal information only for appropriate purposes and subject to applicable contractual, confidentiality, and legal requirements.
Some third-party services may have their own privacy policies.
9. Sharing of Personal Information
We do not sell personal information.
We may share personal information only where necessary and legally permitted, including with:
- Authorised clinic personnel
- Healthcare professionals involved in providing treatment
- Service providers supporting our operations
- Regulatory authorities where disclosure is legally required
- Other parties where you have provided appropriate authorisation
We take reasonable steps to ensure that personal information is shared securely and only to the extent necessary.
10. International Data Transfers
Some website-related service providers may process information outside the United Arab Emirates.
Where international transfers occur, we take appropriate steps to comply with applicable data protection requirements.
Medical and health information is subject to additional restrictions under UAE healthcare legislation.
We do not transfer medical information internationally unless such transfer is permitted under applicable law and any required authorisations or safeguards are in place.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention periods may vary depending on the type of information.
- Appointment Enquiries: Retained for the period reasonably necessary to manage enquiries and related communications.
- Patient Medical Records: Retained in accordance with applicable UAE healthcare recordkeeping requirements.
- Marketing Information: Retained until consent is withdrawn or the information is no longer required for the relevant purpose, subject to applicable law.
- Technical and Analytics Information: Retained according to the applicable service settings and legitimate operational requirements.
When information is no longer required, we take appropriate steps to delete, anonymise, or securely dispose of it.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Unlawful disclosure
- Misuse
- Alteration
- Destruction
These measures may include access controls, secure systems, confidentiality obligations, and appropriate security procedures.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
13. Your Privacy Rights
Subject to applicable UAE laws and any relevant exceptions, you may have the right to:
- Request information about how your personal data is processed
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction or cessation of certain processing activities
- Withdraw consent where processing is based on consent
- Object to certain types of processing where applicable
Certain requests may be restricted where information must be retained for healthcare, legal, or regulatory reasons.
To exercise your rights, please contact info@laser1clinic.com.
We may request reasonable information to verify your identity before processing a privacy-related request.
14. Children’s Privacy
Our website is not specifically directed at children.
Where medical or aesthetic services involve minors, we process personal information in accordance with applicable UAE laws and relevant requirements concerning parental or legal guardian authorisation.
If we become aware that personal information has been collected from a minor inappropriately, we will take reasonable steps to address the situation.
15. External Websites and Links
Our website may contain links to third-party websites, social media platforms, booking services, or messaging applications.
We are not responsible for the privacy practices or content of external websites.
We encourage visitors to review the privacy policies of third-party services before sharing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website functionality, legal requirements, or data processing practices.
Any updates will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this Privacy Policy periodically.
17. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Laser One Clinic
Email: info@laser1clinic.com
Phone / WhatsApp: +971 52 776 3627
Business Bay Location:
Single Business Tower, Office 101, Business Bay, Dubai, UAE.
Wasl Vita Mall Location:
Unit 10, Ground Floor, Wasl Vita Mall, Al Wasl Road, Jumeirah 1, Dubai, UAE.